High Performance Computing - Operational Support

  • Job Reference: R14774
  • Date Posted: 22 June 2022
  • Recruiter: AWE
  • Website: https://www.awe.co.uk/
  • Location: Reading, Berkshire
  • Salary: £21,150 to £27,000
  • Sector: I.T. & Communications, Science & Technology
  • Job Type: Permanent

Job Description

AWE are looking to recruit someone with an interest and general understanding of computer systems to come and work in our High Performance Computing Team. This role would be ideal for those looking for their first role within HPC, as it offers an opportunity to learn about computing in a fully supportive team and provides excellent career development opportunities!

Location: Reading area (On-site role)

Package: £21,150 - £27,000 (depending on your suitability and level of experience)

AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include:

Market leading contributory pension scheme

Generous holiday entitlement (270 hours a year, including Bank Holidays, plus every other Friday off)

Flexible working hours

Salary sacrifice scheme

Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time

Working as part of the High Performance Computing (HPC) group to provide operational support for AWE HPC computer systems and their user communities.

Key Responsibilities:

  • First-line support of the HPC user community; addressing common issues and response to FAQs

  • Collate customer query information to enable escalation if required

  • Support the day-to-day running of HPC computer systems

  • Support the secure transfer of user data between classified computer systems

  • User account management

  • Supporting data backup operations

  • Assist with decommissioning of retired computer systems

  • Arranging the destruction of classified media

  • Liaising with facility management to resolve facility problems

  • Support the secure supervision of facility visitors

  • Provide technical advice and support to HPC stakeholders

  • Support and update user help web pages

To be considered for this opportunity, you'll need the following:

  • Experience of working with computer systems

  • Ability to obtain a broad understanding of an HPC environment and its support needs

  • Methodical problem resolution skills

  • Able to work independently and unsupervised, as well as part of a team

  • Flexible, self-motivated and the ability to handle multiple tasks

  • Good communication skills

  • Familiarity with Microsoft Office applications

The following would be advantageous:

  • Familiarity with LINUX/UNIX operating systems

  • Experience of first-line user support

  • Experience of web page management

  • Knowledge of computer security concepts

  • Experience of working in a secure environment

Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.