Virtual Customer Service Representative

  • Job Reference: 630360350-2
  • Date Posted: 19 June 2022
  • Recruiter: Xplornet Communications Inc.
  • Location: Belleville, Ontario
  • Salary: CAD2,800
  • Sector: Business Development
  • Job Type: Permanent

Job Description

Job Number:
J0622-0114

Job Title:
Virtual Customer Service Representative

Job Type:
Permanent Full Time

Job Location:
Belleville, ON

Department:
Customer Care

Number Of Positions:
5

Date Posted:
June 2, 2022

Closing Date:
June 30, 2022

Xplornet is now hiring Virtual Customer Service Representatives in the Belleville, Ontario area to fully train and work all from the comfort of your own home!

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remotely, Xplornet requires that you meet and the following criteria:
A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 1:00am
High-speed Internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$2.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP


Key responsibilities include:

Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
Providing general account, billing and technical support to our customers
Processing service orders
Maintaining accuracy of customer databases
Assisting with reporting and administration
Maintaining service levels and achieving business and performance goals and objectives


The ideal candidate will possess:

Bilingualism (French/English) is an asset
Experience in a contact center environment considered an asset
Previous remote working experience is an asset
Strong customer focus and a willingness to learn
Self-motivated with a demonstrated ability to work independently and manage your time effectively
Highly reliable with the ability to maintain regular attendance and punctuality
A high level of accountability and trustworthiness
Well-developed interpersonal and customer service skills
Strong time management and organizational skills
Ability to analyze and solve problems with strong attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment

In alignment with Xplornet's Vaccination Protocol, all new Xplornet team members are required to be fully vaccinated against COVID-19. Requests for accommodation will be considered on a case by case basis.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.


Company Overview:

Xplornet Communications Inc. founded nearly 20 years ago in Woodstock New Brunswick, Canada, is one of Canada's leading broadband service providers, and the largest rural-focused broadband service provider. For over a decade, Xplornet has been providing innovative fixed and mobile broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique national fibre, wireless and satellite network that connects Canadians to what matters to them. Xplornet fundamentally believes that all Canadians, regardless of whether they live in urban or rural areas, deserve access to fast, reliable broadband speeds and supporting infrastructure.

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